Have you ever gone to a business establishment and wondered why they have such rude staff. I have been to my share and I bet you have too. Have you ever seen someone yelling and flipping out because of the service that they were provided? I have, and I could bet again that you have too. I personally never reach that point because I understand how businesses treat the people that work for them. A bad employee is a direct reflection of the employer. That may seem like an obvious statement, but you may not be perceiving it the way that I am saying it. It is well known that a person who wears the uniform represents a company, but most of the time that same person’s attitude is a reflection of how the company and management treats them.
To summarize this video, while adding in a few of my comments you will see that the that people are the face of the business is often being treated poorly by the people who run the business. The people that you deal with are over worked and under paid. The people who get the money that you give that company mostly goes to the people that you will never interact with. However, the personality of the people that you do interactive with through them will tell you everything and more about the owner and upper management of that business.
When I notice a negative trend from a business I take a stand that last further past the 5 minutes of relief you get from putting someone in their place. I divest from that business. (I do not have stock in companies, but I believe any money that you spend is an investment.) Simply put the business will no longer have me as a customer. I choose to do this because this action will be as long standing as the company’s mentality to the people they employ. The business will continue to hire people and treat them in a fashion that will lead to more unhappy employees. I know when people work at places that make them happy they will likely do the most they can to make the people who need their products and services happy, and a business that treats people well will not keep a person who is making the business look bad. That correlation makes it easy for me to tell what business owners deserve my money and which don’t.
What do you do when you experience bad service when as a customer at a business?